The biggest international credit card provider in India is Citibank, which is followed by Standard Chartered and American Express. You can have all of your questions answered at one convenient location with Citibank Credit Card Customer Support services. It offers emergency phones that are available 24/7 for any questions about Citibank credit cards. Most Citibank credit card-related concerns may be remedied by calling the bank’s customer service line, which is +91 22 4955 2484 for NRI clients and 1860-210-2484 for domestic customers. These lines handle everything from basic questions to credit card banning.
Customer Service Grievance Redressal for Citibank Credit Card
You must adhere to a set of rules to submit your credit card inquiries or complaints. The bank may be accessed through 4 different levels. You can still contact the banking ombudsman if your problem hasn’t been remedied.
Level 1: Channels of Regular Access
You may raise your complaint using the Citibank “ask me” feature and webform, both of which are located at level 1, or you can phone the customer service hotline. Net banking, emails, phone calls, and completing online forms on the bank’s website are examples of the Regular Access Channels.
Level 2: Head of Customer Care (Nodal Officer)
You can contact the head of customer support and submit your question if you are not happy with the level 1 response or if you have not heard back at all. The head of customer service may also be contacted via an online inquiry.
Level 3: Principal Nodal Officer, Citibank Grievance Redressal Officer
You can bring your problem to the attention of the Principal Nodal Officer by approaching them at the third level. You can contact the primary nodal officer by phone or letter if you have not heard back from the head of customer care. Please remember to include your interaction reference number and initial point of contact from the bank with your inquiry to the Principal Nodal Officer.
| Managerial Posts | Address | Contact Details |
| Principal Nodal Officer | Citibank N.A., Mail Room,ACROPOLIS, 9th Floor, New Door No. 148,Dr. Radhakrishnan Salai Mylapore,Chennai- 600 004 | 1800 266 2400 / 022 4955 2400 |
Level 4: Senior Management at Citibank
If you continue to be dissatisfied with the replies and the services provided on the previous three levels, you can speak with top management of the bank.
| Managerial Posts | Address | Contact Details |
| Senior Management | Citibank N.A., ACROPOLIS, 9th Floor, New Door No. 148,Dr. Radhakrishnan Salai Mylapore,Chennai- 600 004 | 044-6698 2007 (Monday to Saturday, 10 am to 6 pm) |
Level 5: Banking Ombudsman
Should you be completely disappointed with the bank’s customer service and not receive a response within a month of submitting your complaint, you have the option to seek a grievance redressal with the Banking Ombudsman.
Citibank Customer Service Number for Credit Cards
To make your credit card inquiries, get in touch with your bank’s branch by visiting the bank branch address or by phoning the numbers provided. For your reference, the following list of Citibank branches in India is arranged by city:
| Branch | Address | Contact |
| Ahmedabad | Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad – 380 009 | 079-40015740 |
| Aurangabad | Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad – 431 001, | 0240 – 6659009 |
| Bengaluru | No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar,Bengaluru – 560 004 | 080-49008522 |
| Chandigarh | SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh – 160 009 | 0172-6650900 |
| Chennai | 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai – 600 018 | 044-49140222 |
| Coimbatore | 657, Tristar Towers, Avinashi Road, Coimbatore – 641 037 | 0422-4237305 |
| Delhi | Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110 001 | 011 – 66125400 |
| Faridabad | 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad – 121 007 | 0129-4182250 |
| Gurgaon | Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon – 122 002 | 0124-4893918 |
| Hyderabad | Citibank N.A. Queen’s Plaza, Ground Floor, S.P. Road, Begumpet, Secunderabad – 500 003 | 040-40005834 |
| Jaipur | Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur – 302 001 | 0141-4053302 / 0141-4053300 |
| Kochi | 38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi – 682 035 | 0484-4196500 |
| Kolkata | 41, Chowringhee Rd , Kanak Building, Kolkata – 700071 | 033 – 44003510 |
| Lucknow | 17/1, Ashok Marg, Ground Floor, Lucknow – 226 001 | 0522 – 4031217 |
| Mumbai | Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar,Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) – 400 615 | 022-68551401 |
| Nagpur | Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur – 440 001 | 0712-662-3101 |
| Nasik | Rushiraj Presidency, Opposite Bhosala Military School, 52/53 D’Souza Colony, College Road, Nasik – 422 005. | 0253-664700724*7 CitiPhone Helpline at 1860 210 2484 |
| Noida | Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, | 0120 – 4396530 |
| Pune | Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, | 020-66064200 |
| Surat | 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat – 395 007, | 0261-4082707 |
| Vadodara | Pelican Opp. Race Course Tower, Gotri Road, Vadodara – 390 007, | 0265-6639210 |
Additional Citibank Channels for Customer Support
In addition to the phone hotline, Citibank credit cardholders can contact the bank via the Citibank website and virtual assistant, among other customer support channels.
1. Request with Citi Virtual Assistant
For any questions you may have, the Bank’s virtual assistant is available. Both via the official website and banking applications, “Citibank Ask” is available for usage. You may also contact the customer executive with its assistance, which expedites the resolution of credit card-related inquiries.
2. Complete the Webform
By submitting your question via the bank’s website, you have another option. The customer service representative of the bank will contact you if you go to https://www.online.citibank.co.in/customerservice/home.htm, choose “Write to Us,” and provide your information.
Customer Service Numbers for Citibank Credit Cards for Customers Abroad
NRI clients of Citibank can contact the bank’s customer service department by calling any of the following international Citibank helpline numbers:
| Country | Contact Details |
| Australia | Toll-free: 1 800 252 856 |
| Bahrain | Post Account Opening Toll-free: 8000 4884 |
| Canada | Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1 866 703 2462 |
| UAE | Pre Account Opening Toll-free: 8000 172 122, Post Account Opening Toll-free: 800 035703463 |
| Hong Kong | Toll-free: 800 908 413 |
| India | +91 22 4955 2484 |
| Singapore | Toll-free: 1 800 225 7211, Pre-Account Opening: 800 101 2342 |
| Thailand | Toll-free: 001 800 65 6196 |
| Europe | Toll-free from UK: 0800 032 2484, Toll-free from Europe: 00 800 2484 2484, Pre Account Opening Toll-free: 0808 101 7384 |
| USA | Toll-free: 1 800 248 4674, Pre Account Opening Toll-free: 1866 703 2462 |
| Email: [email protected] for pre-account opening queries |
Conclusion:
For all of your Citi credit card-related questions and grievances, Citibank offers a committed team of experts at your disposal. If you have any questions or concerns about your Citi credit card, you can easily get in touch with customer service. You can contact the Reserve Bank of India’s (RBI) nominated Banking Ombudsman if you didn’t hear back from Citibank or weren’t happy with the response you did. You may find information about the Banking Ombudsman on the websites of the RBI and Citibank.
FAQs:
Q1. How can I locate the closest ATM or Citibank branch?
Finding the closest branch or ATM may be done in two different ways. Utilize the branch/ATM locating tool on Citibank’s official website. ATM Space Location may be texted to 52484 or +91 98807 52484.
Q2. Do calls to the Citibank customer service line incur fees?
Indeed. The cost of calls is determined by your telecom package.
Q3. Please don’t send me any texts from Citibank. How should I proceed?
Customers may get important information about Citibank’s offerings, services, and products by SMS. You may turn on the Do Not Disturb feature to stop receiving text messages from the bank. It should be noted that enabling this service does not prevent text messages with important information, OTPs, or bank alerts from being delivered. The bank’s calls and texts for marketing and promotions are the only ones you cease to receive.
Q4. Is it possible for me to reach Citibank via social media?
Indeed. Customers may access Citibank on all social media channels to receive up-to-date information about their offerings, services, and goods. You may also contact the social media staff with your questions.