Standard Chartered Credit Card Customer Care Number & Email

Having credit cards is more of a must as it helps you in managing your finances better. But when you begin using credit cards, you eventually end up needing support from customer care too. Standard Chartered Bank is quite known for its customer care offerings. No matter whether you need assistance with transactions, understanding your statement, or resolving disputes, learning how to contact customer care is necessary. 

And this article will help you with it. So, keep reading if you’re willing to know Standard Chartered Bank credit card customer care number/ email ID. 

How to Contact Standard Chartered Bank Credit Card Customer Care

Here are some simple ways to contact Standard Chartered customer care. 

#1. Standard Chartered Credit Card Customer Care Numbers

Standard Chartered Bank offers multiple helplines to cater to the diverse needs of its customers. Here are the primary customer care numbers you can use:

• General Enquiries: For general queries related to your credit card, you can contact the customer care helpline at 1800-345-1000. This number is toll-free and available 24/7 to address your concerns.
• NRI Customer Service: If you are an NRI (Non-Resident Indian), you can contact the dedicated helpline at +91-22-6601-4444. This service is available round the clock, ensuring that you receive support regardless of your time zone.
• Premium Banking Services: Standard Chartered Bank offers exclusive customer care for its premium banking customers. If you hold a Priority Banking account, you can call the Priority Banking customer care number at 1800-345-5000.

#2. Standard Chartered Credit Card Email Support

For those who prefer written communication, Standard Chartered Bank also provides email support. You can send your queries or concerns to the bank’s dedicated email address for credit card customer care. Ensure to include all necessary details such as your name, credit card number, and a brief description of your issue for a prompt response.

• General Email Support: Send your queries to [email protected].
• NRI Customer Support: NRIs can email their concerns to [email protected].
• Priority Banking Email Support: Priority Banking customers can reach out via [email protected].

#3. Chat and Social Media Support

In addition to phone and email support, Standard Chartered Bank provides customer care through live chat and social media platforms. These options offer quick and convenient ways to get assistance.

• Live Chat: Visit the Standard Chartered Bank website and use the live chat feature to get real-time assistance from a customer care representative.
• Social Media: Reach out to Standard Chartered Bank through their official social media handles on platforms like Twitter and Facebook. They typically respond quickly to customer queries posted on these channels.

Services Offered by Standard Chartered Credit Card Customer Care

Here are some major credit card related issues the customer care can solve. 

1. Account Management

One of the primary services provided by Standard Chartered Bank’s credit card customer care is account management. You can contact customer care for assistance with:

• Activating Your Credit Card: If you have received a new credit card, customer care can guide you through the activation process.
• Checking Your Balance: Get information about your current balance, available credit, and recent transactions.
• Updating Personal Information: If you need to update your contact details or address, customer care can help you make these changes efficiently.

2. Dispute Resolution

In case of any discrepancies or disputes related to your credit card transactions, Standard Chartered Bank’s customer care is there to assist you. They can help you with:

• Unauthorized Transactions: Report any unauthorized transactions on your credit card and get assistance with blocking the card and initiating an investigation.
• Billing Errors: If you notice any errors in your billing statement, customer care can help you resolve these issues.
• Refunds and Chargebacks: Get guidance on how to process refunds or chargebacks for disputed transactions.

3. Reward Points and Offers

Standard Chartered credit card holders can enjoy a variety of rewards and offers. Customer care can provide detailed information on:

• Earning Reward Points: Learn how to maximize your reward points on everyday purchases.
• Redeeming Points: Get assistance with redeeming your reward points for gifts, vouchers, or cashback.
• Special Offers: Stay updated on the latest offers and promotions available to Standard Chartered credit cardholders.

Bottom Line

Overall, Standard Chartered Bank’s credit card customer care is committed to providing exceptional service to its customers. With toll-free numbers, email support, live chat, and social media presence, Standard Chartered ensures that you have easy access to the help you need. Thus, remember to have your credit card details handy when contacting customer care for faster resolution of your queries. Hope this article helped you with Standard Chartered bank credit card customer care number/ email id.

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