Customer service for SBI credit cards responds to all of your questions around-the-clock, whether you have lost or misplaced your credit card, are having issues with your credit card statement, or have questions about the reward points you have accrued. Customers who own SBI credit cards can reach the credit card customer support department by phone, text message, email, mail address, and social media.
With the aim of providing its customers with simplified but modern banking solutions, the State Bank of India has grown into a global public sector bank. You may use any of the following methods to file a complaint or get answers to any questions you may have about your State Bank credit card.
SBI Customer Care Toll-Free and Customer Care Number
| SBI Credit Card Customer Care Number | SBI Credit Card Toll-Free Number |
| 1860 500 1290 | 1800 1234 |
| 1860 180 1290 | 1800 2100 |
| 39 02 02 02 (Prefix local STD Code) | 1800 11 2211 |
| 1800 180 1290 | 1800 425 3800 |
24/7 Credit Card Customer Service Number for SBI City-Wise
To speak with SBI officials in your city, you can dial 39 02 02 02 after prefixing your city STD code on the city-specific 24-hour credit card customer service number.
Before contacting the customer service number or toll-free lines, have the following information ready:
- The 16-digit number on your card
- Card expiration date
- You are able to use the registered phone number since you will be receiving an OTP at this number.
- Your four-digit PIN
Contact Customer Service for Credit Card Loss Outside of India
If you have lost your SBI Corporate Card and need emergency cash outside of India, contact the 24X7 Visa toll-free hotline number for assistance with your card within three working days of the loss.
- There will be another 30-day emergency card issued to you.
- Once you’re back in India, call the SBI Card helpdesk.
- Only cardholders with cash facilities on their cards are eligible for cash distribution.
SBI Card Grievance Handling
If the query/complaint resolution teams for the SBI Card are unable to resolve your grievance, you may always get in touch with the card issuer’s nodal officer. The following routes can be used to get in touch with the SBI Card nodal officer:
- Telephone Helpline: 1860 180 7777
- Email ID: [email protected]
- Postal Address: Nodal Officer, SBI Card, PO Bag 28- GPO, New Delhi-110001
Missed Call Service for SBI Credit Card
In order to obtain various credit card account details, SBI cardholders can also place a missed call to the designated virtual number. You will receive immediate information via SMS on your registered mobile number after making a missed call to the virtual number from your registered mobile phone. The virtual missed call numbers are listed in the table below:
| Credit Card Service | Missed Call Number |
| Card Balance Enquiry | 8422845512 |
| Reward Point Summary | 8422845514 |
| Available Cash and Credit Limit | 8422845513 |
| Previous Payment Status | 8422845515 |
SMS Number for SBI Credit Card Customer Service
With SBI’s “Simply SMS” service, you may obtain some basic information regarding your credit card account. Sending an SMS from the registered mobile number is required in order to access features such as checking the status of your most recent payment, banning cards, and more.
The required SMS codes are displayed in the table below, along with the final four digits of your credit card number (XXXX).
| Type of Service | SMS to be sent to 5676791 |
| Block your stolen or lost credit card | BLOCK XXXX |
| Last payment status | PAYMENT XXXX |
| Balance enquiry | BAL XXXX |
| Reward points summary | REWARD XXXX |
| Available cash limit and credit limit | AVAIL XXXX |
| Request a duplicate statement | DSTMT XXXX MM (MM is the statement month) |
| Subscribe for e-statement | ESTMT XXXX |
Growth Matrix Service for SBI Cards
You may use the SBI Card escalation matrix to escalate your question or interaction if you’re not happy with the response or customer service you received, or you can just give them a call at 1860-180-7777. They will attempt to respond to your question as soon as possible if it is taking too long, or they will provide you with an update on when it will be resolved.
Cards Stolen or Lost
The following actions should be taken in the event of a lost card or suspected fraudulent activity:
- Go online at sbicard.com.
- Select “Block Stolen Card Lost.”
- Verify the Card Block
- Using your registered cellphone number, you may also send the SMS BLOCK XXXX to 5676791. (XXXX is the last four SBI card digits.)
Further Modes for SBI Customer Care
Escalation of Inquiry Should the improbable need arise to escalate your inquiry, please contact 1860-180-7777.
- Twitter: You can report a problem by tweeting to @SBICard_Connect.
- Send a fax: Send any supporting documentation for your credit card inquiries by fax to 0124 2567131.
- IRCTC Assistance: For any questions concerning the IRCTC SBI credit card, please contact 1800 180 1295 or 1860 500 1295.
- You may also give them a call at 39 02 12 12 (prefix local STD code).
Conclusion:
You now know all there is to know about SBI Credit Card Customer Care. We believe the information provided in this tutorial on the SBI Credit Card Customer Care Toll-Free Number, several ways to get in touch with customer service agents, and more is sufficient.
FAQs:
Q1. Is SBI customer service open around the clock?
Ans 1. Customer service representatives at SBI are accessible Monday through Saturday from 8 AM to 8 PM.
Q2. If I ask for my SBI credit card to be reissued, will I be charged?
Ans 2. An amount of Rs. 100/-plus taxes will be charged to you for the reissue or replacement of your SBI credit card.
Q3. What should I do if I contact [email protected] and don’t hear back?
Ans 3. You can send the text message “UNHAPPY” to 8008 20 20 20 if you have not heard back from [email protected] within 14 days or if you are unhappy with the decision or solution that was sent to you. You will hear from SBI officials.