The Hong Kong and Shanghai Banking Corporation Limited (HSBC), headquartered in Mumbai, India, has built a strong reputation for delivering exceptional customer service and offering high-quality financial products. Whether you’re looking for assistance with your HSBC Bank credit card or have other banking needs, you can rely on their dedicated customer care team.
HSBC provides various channels for customer support, including phone banking, Internet banking services, live chat options, and secure messaging platforms. Each of these avenues is designed to ensure that you receive prompt and efficient assistance tailored to your specific needs. By prioritizing customer satisfaction and service excellence, HSBC remains committed to providing a superior banking experience for all its account holders.
HSBC Bank Helpline Number for Domestic Customers
For any queries, concerns, or complaints, resident customers can confidently reach out to HSBC Bank using the following dedicated contact numbers. These numbers are specifically provided to offer comprehensive support and assistance related to your HSBC Bank credit card, ensuring that you receive prompt resolution and personalized service.
| Customer | For Indian Residents | For Abroad Residents |
| HSBC Premier account holders | 1800-266-3456 1800-120-4722 | (+91)-80-71898001 (+91)-80-71898001 |
| HSBC Personal Banking and Credit Cards | 1800-267-3456 1800-121-2208 | (+91)-40-61268002 (+91)-80-71898002 |
| For HSBC Business Banking Customers | 1800-274-3211 | (+91)-22-50166043 |
| General queries for Retail Banking customers | 1800-419-5400 1800-123-2979 | (+91)-40-61268004 (+91)-80-71898004 |
- To report theft or abuse of your HSBC Bank credit card or account, halt check, etc., emergency services are accessible 24/7.
- Business Banking clients (Retail) can reach us Monday through Friday from 8:00 a.m. to 7:00 p.m., and on Saturday from 8:00 a.m.
- Working hours for retail business banking HSBC net queries: Monday to Friday. Hours: 9:30 a.m. to 6:30 p.m.
- HSBC Bank Premier clients may access Mobile Banking services 24/7.
- Mobile Banking services are accessible 24/7 for Personal Banking and Credit Cards, from 6:30 am to 8:30 pm.
HSBC Bank Support Number for Non-Resident Customers
For comprehensive support and assistance with any questions or concerns you may have, HSBC Bank provides dedicated helpline numbers. These numbers are designed to offer personalized service and prompt resolution to ensure your banking experience remains seamless and secure. Whether you need assistance with account inquiries, transaction details, or any other banking-related matter, these helpline numbers are here to provide reliable support tailored to your needs.
| Locations | Toll-Free Helpline Number for support and assistance |
| Within India | 1800-2090100 / 1800-1212209 |
| Canada | 1833- 3863370 |
| HongKong | 80-0938181 |
| Indonesia | 0078030165151 |
| UK | 08-000489157 |
| Australia | 1800-953852 |
| China | 1080-07142932, 1080-01402946 |
| Austria | 08-00296718 |
| Ireland | 1800-948637 |
| France | 0800-904636 |
| Denmark | 80-254085 |
| Netherlands | 0800-0238310 |
| Thailand | 1800-014029 |
| Italy | 0800-582749 |
| Germany | 0800-0800116 |
| Singapore | 800- 1014362 |
| United Arab Emirates | 80001830251 |
| Switzerland | 0800-894680 |
| USA | 1833-9982278 |
NRI customers calling from abroad can easily access the HSBC Bank customer helpline without additional international charges, using these dedicated numbers: (+91) – 40 – 6126-8007 or (+91) -80 – 7189 – 8007.
HSBC Credit Card Customer Helpline Number
For any assistance, queries, or support related to credit cards, HSBC Bank encourages its customers to reach out using the following dedicated contact numbers provided for prompt and personalized service:
- For credit card-related queries, please call 1800 267 3456 or 1800 121 2208.
- To activate your HSBC credit card, contact (+91) – 40 – 7189 8003 or (+91) – 80 – 7189 8003.
How can one request service from HSBC Bank?
HSBC Bank offers its customers a range of convenient options to seek customer support and assistance. Whatever your preference, HSBC ensures accessible and responsive support channels tailored to meet diverse customer needs. These options for customer support are:
- Utilize Internet Banking by visiting HSBC Bank’s official website at www.HSBC.co.in/security/ if you are already registered. This platform allows you to submit service requests conveniently online.
- Use the HSBC Bank phone banking service to raise a service request. A dedicated customer executive will be assigned to provide necessary support and assistance.
- Visit your nearest HSBC Bank branch to personally request service from their knowledgeable staff, ensuring you receive direct, face-to-face assistance tailored to your needs.
Handling Grievances
If you have any concerns or inquiries regarding your account, HSBC Bank offers a convenient online submission process where you can fill out a form. Once submitted, you can expect to receive a resolution within 10 days of filing your complaint.
Additionally, as part of HSBC Bank’s second-stage escalation procedure, you have the option to escalate your concern by contacting the nodal officers designated for your region. These officers are positioned to handle escalated issues comprehensively and ensure that your concerns are addressed effectively and promptly.
| Nodal Officers | Address | Location |
| Ms. Soumya P Rajam | 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad – 500082 | Andhra Pradesh |
| Mr. Vivek Pal | SCO 1, Sector 9-D, Chandigarh – 160017 | Chandigarh |
| Mr. Sandeep Kumar Sharma | Birla Towers, 25 Barakhamba Road, New Delhi – 110001 | Delhi / Haryana / Uttar Pradesh |
| Ms. Barkha Mishra | Mardia Plaza, C G Road Ahmedabad – 380006 | Gujarat |
| Ms. Bavitha Kaveri | No – 7, M.G.Road Bangalore Karnataka – 560001 | Karnataka |
| Ms. Suneeta Sudhakaramenon | Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi – 682016 | Kerala |
| Mr. Arijit Chakraborti | 46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai – 400026 | Maharashtra |
| Mr. Ashish Misra | 61-A, Sardar Patel Marg, C-Scheme, Jaipur – 302001 | Rajasthan |
| Mr. Santosh Anand | Rajalakshmi, No 5 & 7 Cathedral Road, Chennai – 600086 | Tamil Nadu |
| Ms. Sheetal Mundle | 31, BBD BAG, Dalhousie Branch, Kolkata – 700001 | West Bengal |
Conclusion
HSBC Bank stands committed to providing comprehensive customer support and service excellence through a variety of accessible channels. Whether you’re seeking assistance with credit cards, account management, or have general inquiries, HSBC offers tailored solutions to ensure a seamless banking experience. With dedicated helplines, online services, and personalized support at branches nationwide, HSBC prioritizes customer satisfaction and aims to address every need promptly and effectively.
FAQs
Q1. Can I reach out to HSBC Bank via email for account-related queries?
Ans: No, you cannot contact HSBC Bank directly via email anymore since they have discontinued their email service at [email protected]. However, you can still address your queries to HSBC Bank through the secure messaging feature available on Internet banking.
Q2. What is the 24/7 helpline number for HSBC Bank regarding credit card queries?
Ans: For your credit card queries, you can reach the HSBC 24×7 helpline at 1800 267 3456 / 1800 121 2208.
Q3. How do I file a complaint with HSBC customer care?
Ans: To register a complaint with HSBC customer care, you can submit your complaint through an online application form provided by the bank.