Nowadays, in this digital world having reliable access to credit card customer support is important. Whether you’re managing a misplaced card, disputing a fee, or virtually in search of data about your account, knowing a way to attain your bank’s customer care number can prevent time.
Let’s understand the Federal Bank’s credit card customer care number email id, and it will guide you in the best way to efficiently solve your issues.
Federal Bank’s Credit Card Customer Care Numbers & Email ID
The Federal Bank, in partnership with the State Bank of India, offers co-branded credit cards to its customers. Recognizing the importance of customer service in building trust and preserving customer satisfaction, Federal Bank has the best customer care system. Here are the important credit card customer care number email id.
#1. Federal Bank Credit card 24/7 toll-free numbers
For immediate help, the Federal Bank offers toll-loss numbers, available round the clock:
- 1800-425-1199
- 1800-420-1199
These numbers are ideal for reporting a misplaced or stolen card, learning about how your credit score is regulated, or addressing any urgent difficulties with your credit card account.
#2. International helpline numbers For Federal CC
If you are visiting overseas or calling from out of India, you can reach Federal Bank’s customer care using these international helpline numbers:
- +91-484-2630995
- +91-484-2630994
It’s advisable to save those numbers on your phone before travelling across the world, making sure you’ve got the right of entry to guide anyplace you are.
#3. Federal bank Credit Card Email Support
The Federal Bank offers electronic mail support for many key topics, as well as written and verbal communication. You can send your inquiries or lawsuits to:
- [email protected]
- [email protected]
- [email protected] (specifically for non-resident Indian clients)
When sending an email, make sure to include your credit card category (masked for security), a call, and a clear description of your issue or question. This will help the assisting team deal with your problems correctly.
#4. Postal Communication
If you prefer standard communication or want to provide helpful papers, you can contact Federal Bank at their registered office:
Federal Towers,
P.B. No. 103, Aluva,
Ernakulam, Kerala, 683101
Grievance Redressal: A Step-by-Step Approach
The Federal Bank has applied a multi-level grievance redressal approach to ensure that patron lawsuits are addressed successfully. Here’s a breakdown of the manner:
Level 1: Branch Level
You should get in touch with the branch level as soon as possible. To file your grievance, you can use the phone, email, or letter options indicated above. Additionally, Federal Bank provides an online portal wherein you can file lawsuits by getting into your account and following the OTP verification method.
Level 2: Zonal Nodal Officer
If you are now not satisfied with the response at the branch level, you could escalate your complaint to the Zonal Nodal Officer. When contacting the Zonal Nodal Officer, provide your grievance reference number, credit score card of a wide variety, name, and address. You can discover the contact information of your precise Zonal Nodal Officer on Federal Bank’s respectable website.
Level 3: Executive Director and CEO
If the Zonal Nodal Officer’s issue would not solve your problem, you could reach out to the Executive Director and Chief Executive Officer. Contact information is as follows:
Address: Executive Director and Chief Operating Officer (CEO’s Secretariat),
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala, 683101
Email: [email protected]
Fax: +91-484-2626366
Level 4: Managing Director and CEO
If your concern is not addressed, you can send a letter to the CEO and Managing Director at:
The Managing Director and CEO,
The Federal Bank Ltd., Corporate Office,
Federal Towers, Aluva, Kerala, India (683101)
Level 5: Banking Ombudsman
If you’ve tried every internal option and still can’t decide what’s best for you, you can speak with the Banking Ombudsman. This scheme, provided by the Reserve Bank of India, aims to solve customer proceedings successfully.
Bottom Line
Federal Bank’s credit card customer care number email id offers multiple touchpoints for customers looking for help. By using those channels and following the steps outlined in this blog, you may ensure that your credit card-related worries are addressed directly and correctly. Keep this information convenient, and you’ll be prepared to deal with any credit card concerns that may come out.
FAQs:
Q1: What do I need to do if my Federal Bank credit card is lost or stolen?
Ans: Immediately call the 24/7 toll-free numbers (1800-425-1199 or 1800-420-1199) to record the loss and block your card. If you’re abroad, use the international helpline numbers.
Q2: How can I check my credit card limit?
Ans: You can check your credit card limit through the Federal Bank’s mobile app or online banking portal. For help, you can call the customer care numbers or e-mail [email protected].
Q3: What information do I have to provide while emailing customer support about a credit card issue?
Ans: Credit card number, information about your issue, and any relevant transaction information or dates. This helps the assistant team address your challenge more effectively.
Q4: How lengthy does it generally take to clear up a credit card grievance?
Ans: Resolution times can vary depending on the character of the grievance. The Federal Bank has time to resolve the issues at the department level within 7–10 business days.
Q5: Can I dispute a transaction on my Federal Bank credit card?
Ans: Yes, you may dispute a transaction by contacting customer care by phone or email. Provide information about the transaction, together with the date, service provider call. The bank will check it out and guide you through the dispute process.